Have a question about your return? You can reach us directly at enquiry@keepcalmandclipemin.com or WhatsApp us on +44 7943 591839. We’re happy to help.
Overview
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since delivery, we’re unable to offer a full refund or exchange.
To be eligible for a return, your item must be unopened and unused, in the same condition you received it, and in its original packaging.
How to Start a Return
- Email us first at enquiry@keepcalmandclipemin.com with your order number and reason for return, so we can confirm your return is eligible.
- We’ll confirm by email and provide return authorization along with our return address.
- Post the item back to us at: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE.
- We’ll email you once your returned item is received and inspected, confirming approval or rejection of your refund.
Please don’t send items back without first requesting authorization, as this helps us process your return quickly.
Non-Returnable Items
- Customised or bespoke items cannot be returned
- Sale items cannot be refunded — only regular-priced items are eligible
- Digital products (see below) are non-returnable once delivered
Digital Products
Our Beginner’s Guide and other digital downloads are delivered instantly by email and, due to the nature of digital goods, cannot be returned or refunded once the download link has been sent. If you experience a technical issue accessing your download, contact us at enquiry@keepcalmandclipemin.com and we’ll help sort it out.
Refund Processing Time
Once your return is received and inspected, we’ll email you to confirm we’ve received it, along with approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days, credited automatically to your original payment method.
Partial Refunds
Partial refunds may apply where:
- The return is for reasons not due to our error
- An item is returned more than 30 days after delivery
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company — posting times can vary
- Contact your bank — there’s often processing time before a refund appears
- If you’ve done all of the above and still haven’t received it, email us at enquiry@keepcalmandclipemin.com
Sale Items
Only regular-priced items may be refunded. Sale items are final and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To exchange a defective item for the same product, email us at enquiry@keepcalmandclipemin.com and we’ll guide you through the process.
Gifted Items
If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the returned item.
If the item wasn’t marked as a gift, or the gift-giver had it shipped to themselves first, any refund will go to the original purchaser.
Return Shipping Costs
You’re responsible for your own shipping costs when returning an item, and shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from your refund amount.
Delivery times for exchanged products may vary depending on your location.
Tracked Shipping on Higher-Value Items
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of returned items sent without tracking.
Contact Us
Email: enquiry@keepcalmandclipemin.com WhatsApp: +44 7943 591839 Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE